Common Questions

MoveOn offers a range of services, including loading and unloading items, transporting them to the new location, and placing furniture as directed. Optional services, such as packing, unpacking, furniture assembly/disassembly, and disposal of packing materials, are available for an additional fee.

To book a move, customers must provide details about their moving needs and pay a $200 deposit. This deposit confirms the booking and will be applied to the final invoice. Changes to the booking may require additional agreements or fees.

Our packing sessions typically range from 3-8 hours depending on the size of your house. Our team, consisting of friendly, experienced, and professional packers, will focus on the areas you specify. Whether it’s packing the entire home or just certain rooms, we adapt to your needs. For larger projects, we recommend starting well in advance, but we’re also equipped to handle rapid, one-day packing when necessary. We bring all the necessary supplies, eliminating the guesswork for you.

We accept cash, Interac e-transfer, debit, Visa, and MasterCard. Note that credit card payments are subject to a 3% processing fee. Full payment is required upon delivery, approximately 30-45 minutes before the move is completed.

Hourly rates are based on the time spent completing the move, calculated from the moment the movers arrive at the site until the completion of unloading. This includes time for loading, transit, and unloading, as well as any wait times.

Yes, a $200 fee applies for items over 200 pounds. Oversized items or those requiring special handling, such as navigating tight passageways or non-standard moving, may also incur additional charges.

The hourly rate includes basic moving services, such as item protection using blankets, plastic wrap, and straps, with damage coverage of up to $10.00 per pound, subject to a deductible of $250.

You can get special discounted rates in Mid-Month: because of extensive demand between the 4th and 26th of each month, we offer a base price. You can save 30% of moving costs by moving in winter because we offer our lowest price in that period of year.

Customers must:

• Ensure clear walkways and access points.
• Secure parking for the moving truck.
• Be present during the move or appoint a representative.
• Verify the inventory and inform movers of items not meant for transport.
• Shovel snow and clear pathways during winter.

Failure to meet these responsibilities may result in additional charges.

Yes, someone must be present to sign off on the delivery. Additionally, we’ll need you there during pickup.

No, customers are responsible for arranging their own transportation to the destination. For safety and liability reasons, MoveOn does not allow passengers in the moving truck.

We expertly organize and declutter spaces for optimal presentation. Our team can also work with you personally to sort through each room, aiding in downsizing effectively. This is especially beneficial for those planning to move to a smaller residence. Our experienced team can guide you through the most challenging decisions with ease.

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MoveOn offers a protection plan included in the hourly rate, covering up to $10 per pound per item, with a maximum limit of $10,000. Claims must be filed within 14 days of delivery and are subject to a $250 deductible. Certain items, like marble, granite, and ceramics, are not covered.

Yes, hazardous materials, flammable items, unsanitary goods, perishable food, plants, pets, and valuable personal items (like jewelry and artwork) will not be transported.

MoveOn proudly serves the BC Interior for local moves and offers Canada-wide moving services for long-distance drop-offs. Whether you’re relocating across town or to another province, we’ve got you covered!

No, we do not currently offer storage solutions.

Pictures help us prepare accurately for your move by allowing us to assess the size and number of items, ensuring we bring the appropriate crew and truck. These pictures will also be shared with the moving team beforehand.

Yes, to ensure the move goes smoothly, please have all items packed before we arrive if you have not purchased the additional service. Your moving coordinator will confirm the final details a few days before the move.

Our rates include all regular expenses, but your final bill could increase if extra packing materials are needed or if the move takes longer than planned.

Delays caused by traffic, access issues, or unforeseen circumstances will be billed as additional hours. Customers are responsible for ensuring movers can start work promptly to avoid wait time fees.

If the move exceeds 13 hours, including breaks, the crew may pause the job and resume the next day. An overnight fee applies if items remain in the truck.

Disputes are resolved through arbitration under the Canadian Arbitration Association rules. Legal action may be taken if necessary, but arbitration is the preferred method of resolution.